SERVICES

Responsive and professional service support directly from myPaintLab

We are the designer and producer of all myPaintLab paint by numbers products and not resellers. Therefore, we know details of our products and are ready to support our customers with questions and problems.

We are constantly updating our know-how on paint by numbers themes to help our customers understand and avoid pitfalls in the selection, purchase and painting process of their paint by numbers sets. For example, see how to choose paint by numbers sets and how to assess paint by numbers quality to get more insights and practical tips on paint by numbers sets.

We ensure that our customers receive local support in their own language and local services for fast and professional after-sales support.

For customers from Germany, Austria and Switzerland, we ensure that all products are shipped from Germany to ensure fast and safe delivery.
For each personalized paint by numbers set (desired motifs), we offer a preview and confirmation step and our consultation to ensure that customers receive satisfactory personalized products.
For all products supplied by us, we offer to send a digital copy of the canvas print for enlargement and checking small details in case of any uncertainty.
For all paints supplied by us, we can quickly resend the paint from Germany if the paint is dry or if there are other problems.
We offer professional covering services for all sizes and formats offered in our shop.
We actively help our customers find solutions when they encounter major problems related to product selection, painting, covering and more.
We have a money-back guarantee if you are dissatisfied.
Special arrangements such as expedited delivery or even personal collection of products are possible in urgent cases by arrangement.

We are easily reachable by phone and email and our team usually responds to your enquiries within a few hours.

Below you will find further information about other services relating to vouchers , stretcher frames and covering services , professional brush sets as well as image retouching and editing for individual paint by numbers pictures.
Express services are available on request. Please contact us by phone or email after ordering and we will organize an express service for you depending on the order (e.g. complexity and size and covering) for an EXTRA fee. These will be communicated to the customer in advance.